Holiday Let Terms and Conditions (UK)
These Terms and Conditions form the basis of the agreement between New Forest Glamping (“we”, “us”, “our”) and the person making the booking (“you”, “your”, “the Guest”). By booking with us, you agree to comply with these Terms and Conditions.
- Booking and Payment
1.1 A booking is only confirmed once we have received a deposit of 50% of the total cost and issued written confirmation.
1.2 The balance is due no later than 4 weeks before the start of your holiday.
1.3 For bookings made less than 4 weeks before arrival, full payment is required once you receive your check-in details.
1.4 Payments must be made online by using our integrated stripe payments through our website booking system.
1.5 The person making the booking must be at least 18 years old and accepts responsibility for all members of the party.
- Cancellation by the Guest
2.1 If you cancel your booking, the following applies:
– Cancellation more than 4 weeks before arrival: No refund (50% of holiday cost)
– Cancellation within 4 weeks of arrival: No refund (100% of holiday cost)
2.2 If we are able to re-let the property, then a credit will be provided to enable you to book a new date within 12 months.
2.3 We strongly advise you to take out suitable travel insurance.
- Cancellation by Us
3.1 In the unlikely event we must cancel your booking due to circumstances beyond our control (e.g. fire, flood, property damage), we will offer you either:
– A full refund of all monies paid, or
– Alternative dates (subject to availability).
3.2 Our liability is limited to the amount you have paid us; we are not liable for any additional costs (e.g. travel, insurance, lost enjoyment).
- Occupancy
4.1 The accommodation may only be occupied by the persons named on the booking form.
4.2 The maximum occupancy is 2 adults (plus 1 small child under 3). Exceeding this limit may result in termination of your booking without refund.
4.3 Sub-letting or assigning the property is strictly prohibited.
- Arrival and Departure
5.1 Check-in is available from 3pm on the day of arrival.
5.2 Check-out is required by 11am on the day of departure.
5.3 Late departure without prior agreement may incur additional charges.
- Guest Responsibilities
6.1 You must keep the property, furniture, fixtures, and fittings in the same condition as at the start of your holiday.
6.2 Any breakages or damage must be reported and may be charged.
6.3 You must not cause nuisance or annoyance to neighbours or other guests.
6.4 The property must be left in a clean and tidy condition. Additional cleaning costs may be charged if it is left excessively dirty.
6.5 Smoking is not permitted inside the accommodation and is only permitted in the outdoor area.
6.6 Pets are permitted by prior agreement and subject to additional charges.
6.7 You must pick up/clear any mess after your dog (pet)
- House Rules
To ensure a pleasant stay for everyone, guests must observe the following:
– Noise: Please keep noise to a reasonable level, particularly between 10pm and 8am. Parties, stag/hen groups, and events are not permitted unless agreed in writing beforehand.
– Fire Safety: Candles and open flames are not permitted inside the property. Fireworks and bonfires are not allowed. (A firepit is provided for guest use on the gravel only and outside)
– Waste & Recycling: Please dispose of rubbish in the bins provided and follow recycling instructions.
– Parking: Use only designated parking areas. Do not block access roads or neighbouring properties.
– Property Access: We or our representatives may require access during your stay for maintenance or emergencies. We will give as much notice as possible.
– Illegal Use: The property must not be used for any unlawful purpose, including drug use or other criminal activity.
Failure to follow these House Rules may result in termination of your stay without refund.
- Owner’s Responsibilities
8.1 We will ensure the property is clean, properly maintained, and fit for purpose at the start of your holiday.
8.2 We cannot be held responsible for the failure of public services (e.g. water, electricity, internet, mobile signal) or unforeseen breakdowns of appliances, though we will make every effort to remedy issues promptly.
- Security Deposit
9.1 A refundable security deposit of £100 may be required.
9.2 This will be returned within 7 days of departure, less any deductions for breakages, damage, or additional cleaning.
- Liability
10.1 We do not accept liability for any accident, injury, loss, or damage to you, your party, or your personal belongings, unless caused by our proven negligence.
10.2 Vehicles and their contents are left at your own risk.
- Termination
11.1 We reserve the right to terminate your booking without refund if you or your party breach these Terms and Conditions, cause wilful damage, or behave in a manner that is unlawful, offensive, or causes nuisance to others.
- Complaints
12.1 Any issues must be reported to us as soon as possible during your stay, so that we have the opportunity to put things right.
12.2 Complaints raised after departure may not be considered.
12.3 Complaints to be sent to us via email to bookings@newforestglamping.com
- Governing Law
13.1 These Terms and Conditions and any dispute arising under them are governed by the laws of England and Wales.
13.2 The courts of England and Wales will have exclusive jurisdiction.
